This is how I like to receive my orders. :mad:

[Bbqjoe]

I placed an order to OMB. I ordered a wheel, an in tank filter, and a chain tensioner.
The tensioner and the filter were not wrapped, but instead just tossed into the rim and packaged.
Pretty sloppy, if you ask me. But here's what's worse, notice how the wheel arrived.
This did not happen during shipping, the box is undamaged. Some fund at the warehouse just didn't give a turd, and sent it to me this way.

I'm really not in the frame of mind to schedule a pickup and wait for it to get delivered, then wait for it to be shipped all over again.

Yeah, it's not the end of the world, and I can bang it back out, and I suppose I could have tried to bang out the original bent rim if I was in the mood to bang on rims, but I wasn't.

But really, Just what the ?

 

[Bbqjoe]

I just received confirmation of my complaint.
This is the avatar of the customer service rep.
Am I supposed to take them seriously?

 

[Hellion]

Wow, no packing peanuts or even bubble wrap on the rim/wheel?

I'm surprised the box isn't damaged just from having a heavy metal item inside to rattle around freely.

Let 'em have it!

 

[Whitetrashrocker]

Send pics to omb.

That sux.
Got some cans of dope ( plane paint) that were packed really well, no damage to the box, but the gallon cans inside were dented so bad they had to be put in a new cans cause the lids were bent.

Seriously. What the..... Is wrong with people.

 

[Hellion]

...This is the avatar of the customer service rep. Am I supposed to take them seriously?

Are you serious about that photo? What jerks.

They need to use this one...

 

[Bbqjoe]

Are you serious about that photo? What jerks.

They need to use this one...

Seriously, that's the cust service reps avatar.
I think I would have been happier with the one you posted.

 

[itsid]

that's indeed baaad.. all of it (incl the avatar.. it's at least unprofessional!)

I only ever ordered ONCE from OMB (since it's one of the few US shops that offer international shipping) two years ago
the fees were alright, the prices as well..
and frankly I cannot complain about the packaging at all..
everything incl the cheng shin tires was bubble wrapped to suffocate to death
(really.. bubble wrapped rubber? what's the point??) anywho, no scratch no dent no mark, none of the chain grease (two redundant sealed plastic bags) touched anything else...

Again, I couldn't complain.
again that's 2yrs ago though.. maybe their new packing gorilla has a different attitude *shrugs*

'sid

 

[Bbqjoe]

that's indeed baaad.. all of it (incl the avatar.. it's at least unprofessional!)

I only ever ordered ONCE from OMB (since it's one of the few US shops that offer international shipping) two years ago
the fees were alright, the prices as well..
and frankly I cannot complain about the packaging at all..
everything incl the cheng shin tires was bubble wrapped to suffocate to death
(really.. bubble wrapped rubber? what's the point??) anywho, no scratch no dent no mark, none of the chain grease (two redundant sealed plastic bags) touched anything else...

Again, I couldn't complain.
again that's 2yrs ago though.. maybe their new packing gorilla has a different attitude *shrugs*

'sid

Yeah. I got some tires from them a few months ago. That rubber was packaged way better than this steel.

 

[Bbqjoe]

Good news! They have redeemed themselves by refunding the money.
Of course I now have a rim that looks as though someone tried pounding out a dent, but it'll work.

Victoria P
Victoria Pratt (OMB Warehouse)
Nov 30, 2:01 PM EST

I am looking into this right now.

Was there no packing material at all?

Could you please look on the back of the packing slip and let me know the initials?

Please let me know every item that you need a replacement for OR I can give you any damaged items for free (if you can make them work).

If you'd like some new items, I will also provide you with a partial refund for the inconvenience. Just let me know what's usable and what isn't and I'll go from there.

Very sorry about this!

Someone in the warehouse with the initials MMM is going to experience a little sand.

 

[Hellion]

Wait a minute, Joe. May we see the outgoing communication you sent them?

I wanna see what you wrote to get this kind of bending-over-backward...

 

[Bbqjoe]

The order of the emails is rather skewed, but I'm sure you can figure it out.
The wheel appears to be holding air.


Jacklyn Co
Jacklyn Coughlin (OMB Warehouse)
Nov 30, 11:56 AM EST

Hello,
We apologize for the issue with your order and are working towards resolving it. An escalated customer service agent will follow up with you shortly. Please feel free to respond to this message in the meantime with any additional information.
eajbbq
eajbbq
Nov 30, 11:36 AM EST

I don't know who's responsible for this, but after having my expedited order delayed, then finally waiting for the item to be delivered, I am most displeased with the handling and packaging of this wheel.

Attachment(s)
IMG_3959.JPG
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This email is a service from OMB Warehouse. Delivered by Zendesk
[NYM3OO-0EEP]

Joe
10:04 AM (6 hours ago)

to OMB
Also, The filter, the gasket, and the chain tensioner were not even wrapped. They were just tossed in with the rim to bang around during shipping.
My money doesn't grow on trees, and I would expect much better from OMB.


Victoria Pratt (OMB Warehouse) <support@ombwarehouse.zendesk.com>
12:01 PM (4 hours ago)

to me
##- Please type your reply above this line -##
Your request (9329) has been updated. To add additional comments, reply to this email.

Victoria P
Victoria Pratt (OMB Warehouse)
Nov 30, 2:01 PM EST

I am looking into this right now.

Was there no packing material at all?

Could you please look on the back of the packing slip and let me know the initials?

Please let me know every item that you need a replacement for OR I can give you any damaged items for free (if you can make them work).

If you'd like some new items, I will also provide you with a partial refund for the inconvenience. Just let me know what's usable and what isn't and I'll go from there.

Very sorry about this!
eajbbq
eajbbq
Nov 30, 12:04 PM EST

Also, The filter, the gasket, and the chain tensioner were not even wrapped. They were just tossed in with the rim to bang around during shipping.
My money doesn't grow on trees, and I would expect much better from OMB.

Jacklyn Co
Jacklyn Coughlin (OMB Warehouse)
Nov 30, 11:56 AM EST

Hello,
We apologize for the issue with your order and are working towards resolving it. An escalated customer service agent will follow up with you shortly. Please feel free to respond to this message in the meantime with any additional information.


Joe
12:46 PM (3 hours ago)

to OMB
There was some crumpled paper on the bottom of the box, but that's it. Nothing on top or on the sides, no bubble wrap or anything.
The gasket, the filter and the tensioner were ok, although not separately wrapped.
I'm currently working on the dented wheel, and I'm hoping I can get it to work.
There was a stamp on the back of the invoice. "MMM"

Thank you for your immediate attention to this matter, and whether I can get it to work or not, I'll gladly accept your offer for reimbursement. I hope we can continue our business relationship, and that this was only a bump in the road.


Thank you,
Joe


Victoria Pratt (OMB Warehouse) <support@ombwarehouse.zendesk.com>
1:09 PM (3 hours ago)

to me
##- Please type your reply above this line -##
Your request (9329) has been updated. To add additional comments, reply to this email.

Victoria P
Victoria Pratt (OMB Warehouse)
Nov 30, 3:09 PM EST

I spoke with the person who packed your order and told him it was unacceptable. We have ample packing material and the fact that not much of any was used on your order is appalling to me. It will not happen again.

I'm going to refund you $44.99 right now. If you can't make the wheel work, please follow up with me again.
eajbbq
eajbbq
Nov 30, 2:46 PM EST

There was some crumpled paper on the bottom of the box, but that's it. Nothing on top or on the sides, no bubble wrap or anything.
The gasket, the filter and the tensioner were ok, although not separately wrapped.
I'm currently working on the dented wheel, and I'm hoping I can get it to work.
There was a stamp on the back of the invoice. "MMM"

Thank you for your immediate attention to this matter, and whether I can get it to work or not, I'll gladly accept your offer for reimbursement. I hope we can continue our business relationship, and that this was only a bump in the road.

Thank you,
Joe

Victoria P
Victoria Pratt (OMB Warehouse)
Nov 30, 2:01 PM EST

I am looking into this right now.

Was there no packing material at all?

Could you please look on the back of the packing slip and let me know the initials?

Please let me know every item that you need a replacement for OR I can give you any damaged items for free (if you can make them work).

If you'd like some new items, I will also provide you with a partial refund for the inconvenience. Just let me know what's usable and what isn't and I'll go from there.

Very sorry about this!

 

[chancer]

Well I have to give OMB Credit on this one.
Very Professional handling of your Claim.
They admitted their mistake and Made it right. That is what should happen. Good for them.

I had similar Experiences with BMI sending me a Broken Clutch. It was very Difficult to prove to them and it took a week of back and forth to get a Credit. On the other hand They did give me an immediate refund on Shipping. They charged me 9.80 and the parts showed up in a 5.95 USPS Flat rate Box!

Also Northern Tool sent me a Junk Band brake with "Rubber" for Shoe material. One properly worded email and they gave me a full refund.

Bottom line these things will happen, and it is how Companies handle them after the "dent" that allow us to form a final opinion.

For the record I have never had an issue with MFGSupply or GPS.

 

[Bbqjoe]

Bottom line these things will happen, and it is how Companies handle them after the "dent" that allow us to form a final opinion.

For the record I have never had an issue with MFGSupply or GPS.

I believe they handled it as well as they possibly could, and I give them lots of credit.

I think it also helps not to go in like a mad crazed lunaitic when first making contact.
Myself, I like to go in directly, but with just a hint of sideways to make them think.

 

[bob58o]

Oh man you got the escalated agent!!!!

You ain't got no problem Joe.
I'm on it.
Go back inside and Chill out.
And wait for The WOLF who will be coming directly.

 

[Bbqjoe]

And wait for The WOLF who will be coming directly.

 

[Hellion]

You got me but if he had a TL/DR moment, he missed the part where this whole ordeal was resolved peacefully (and very satisfactorily IMO).

Maybe he wanted to send the WOLF in to go all

on OMB?

 

[Jfive]

So far omb is the only company I've had an issue with. Order a predator throttle cable. Received an email it was not in Stock although they sold it to me on ebay. Then I waited two weeks for them to ship me a heavy duty brake cable with clevis. I just used a bell cable from Walmart and have the brake cable for something else.

 

[Bbqjoe]

I guess what irks me the most, is the order picker/packager. Someone dropped this thing on a concrete floor at some point. Maybe the packager didn't do it. Maybe someone in Mexico did, who knows?
The thing is, the guy packing it would have had to seen the damage, but not giving crap, he boxed it up anyway. He had unlimited amounts of packing material at his disposal, and didn't use much of them either.
He didn't bother to wrap up the other parts, but just threw them into the box into the wheel hub.

To me, it appears he didn't give a shirt about any of it, and probably doesn't much give one about his job.

I see drivers who don't want to drive, I see clerks who can't/ don't want to help. More and more it's hard to find anyone who likes their job.

You know what? If you don't like your job, you don't like doing it, or the things it entails...

Quit!!!!

Just funding quit! Don't make others miserable, upset, or disappointed because you are a big baby, or just plain lazy.
I really hope they showed this guy the parking lot, and opened up the job for someone who'd be happy to do it.

There's no need to keep people like this employed in any business anywhere.
I don't think OMB is the greatest, but because of this one lazy jerk, they might have lost a customer for good.

Fire these people, or if you're one of these people, JUST QUIT!


/end rant.

 

[bob58o]

OK since the matter was resolved and the rant is over...

Joe was like Jules Winnfield in Pulp Fiction.
MMM at OMB was like Vincent Vega.

MMM messed up packing and shipping.
Vincent accidentally shot Marvin in the face. Same Ballpark (LOL Movie Reference, if you get it).

Jules was left to deal with Vincent's mistake.
Joe was left to deal with MMM'ss mistake.

Jules called Marsellus Wallace.
Joe called OMB.

Jules got help from a special agent (THE WOLF) to handle the escalated situation quickly and correctly.
Joe got an Escalated Customer Service Agent to handle the escalated situation quickly and correctly.

Go Watch Pulp Fiction. Possibly the greatest film of my lifetime.
https://www.youtube.com/watch?v=IgzFPOMjiC8

 

[Gordylightfoot]

Well, this reminded me of something that happened at school today. There was a fight, but when asked, and told , "Robert started it!"

All of a sudden it was OK!