two questions, just to rule that out basically..
1) you sure you measured 24V AC
(not 24V DC by accident, the 60Hz signal may corrupt the reading in DC mode)
and
2) in case you use a digital voltmeter as in the yt vid, make sure it's working when set to the voltage range in question.
most ac readers will happily accept a DC source (with just telling you it's been dc not ac)
some however don't.
check it's working and not just a corroded or worn out contact on the selector.
(happened to me no diode test no more

)
Also check the test leads are connected properly
(sometimes you need to use another set of sockets for certain ranges)
sometimes a lead is just broken (with high voltages leaking through and thus can still be read, lower not)
And sometimes the contact you're probing is just corroded (doesn't look like in your pics tbh.. but still worth to take a closer look)
'sid
Since I don't know the device you're testing I cannot be of valuable help I'm afraid..
would need the wiring diagram to answer the last question really
