customer service

[timmytim]

I ordered some rims for my kart and when I received them, one of the rims were missing hardware. I contacted them about the error and they immediately shipped not only the hardware but a new rim free of charge..Now thats what I call customer service!! Northerntool gets a A+ in my book.
http://www.northerntool.com/webapp/wcs/stores/servlet/category_6970_291701+93

 

[Kaptain Krunch]

I'll take the old one

 

[ZnsaneRyder]

Awesome. It's nice to know there's still some legit places out there.

 

[brendonv]

well they have to send a new rim as the hardware comes in the package, they dont add it in so if they just sent u the hardware they would have to take it out of another rims package so that rim wouldnt be unsellable so u see they have to send u the whole thing. Anyway its still cool u got a whole new rim though.